Month: March 2017

  • The secret shortcut to Business Excellence

    The secret shortcut to Business Excellence Okay, ready for this? Disney’s secret organizational vibrancy shortcut? The long way is the shortcut. Have said it before and will say it again, at Disney, it’s not the Magic that makes it work, it’s the work that makes it Magic.

  • Five World-Class Business Excellence Basics

    Five World-Class Business Excellence Basics: Leaders Employees Customers Reputation Improvement

  • Chances are you were amazing

    Chances are you were amazing In fact, i’d bet a dollar (my top bet, and the only amount i bet when i’m sure i’ll win) you were inspiring. Remember what you did and how it felt afterward when you could smile and know you did what you thought you couldn’t? There are certain truths that when we […]

  • What happens to business excellence when there’s no urgency?

    What happens to business excellence when there’s no urgency? What happens to you when there’s no organizational vibrancy urgency? Recall what you accomplished when you had something super urgent? Write it down now: What was it, why was it urgent, what was the outcome and why?

  • Trapped in our business excellence culture comfort?

    Trapped in our business excellence culture comfort? The sustainable business excellence we could enjoy will always be trapped by what we are unwilling to give up. The trap revolves around the effort we will need to summon. This universally feels like too much energy, time, money, and discomfort. So we don’t do anything. Even when we choose not […]

  • It doesn’t matter what you look at

    It doesn’t matter what you look at, what matters is what you see When we focus on the surface, we risk missing everything else. Imagine that for a moment. You may marvel at Disney’s world-famous grooming guidelines and completely miss the fact that grooming guidelines aren’t the insight. The insight is Disney’s uncompromising focus on delivering […]

  • Make an uncommon business excellence book

    One of the ideas was making an uncommon book Make an organizational vibrancy book that flies in the face of what normal books look like? Are you crazy? What if people shun it? What if it doesn’t work? You can feel the logic in those questions because they’re no-brainer questions, questions every smart leader would […]

  • Business Excellence Next Steps activity

    Business Excellence Next Steps activity Strike while the iron is hot. Iron is easily malleable when hot, and impossible to shape when not. Now (yes, right now) is the time to write down some important, top-of-mind business excellence thoughts. Make a few lists and don’t fuss over minute details – this is high-level, very rough-draft thinking. […]

  • Who better than you?

    Who better than you? From the business excellence activity you just completed, you should be somewhere on the spectrum between overjoyed with future possibility or overwhelmed with hopelessness. The next best step for your current state is action. Action will harness your joy for possibility and it will also mitigate your feelings of hopelessness by giving you the initial […]

  • Disney Business Excellence activity

    Disney Business Excellence activity We are going to pause for a few minutes and give you an opportunity to reflect on what you’ve read from “It’s A Trap” (page __) to here. In the space below, write (or draw) words, phrases, questions, answers. Remember, the reason you’re doing this is to capture your key thoughts […]