Month: February 2017

If You Need Inspiring Words, Don’t Do It Be so clear about the organizational vibrancy you want to architect, build, and grow that nothing can extinguish your fire. Burn the ships. If what you’re doing doesn’t make our world better, you’ll know it because you’ll keep hitting your snooze button. And if hitting the snooze […]

Disconnect From Hope and Enthusiasm Connect to hard work. The only way to excel at business excellence – and maintain it – is to outwork your previous self. The others around you aren’t your competition, although we are tempted to live in that paradigm. Our old habits of banking on hope and enthusiasm, yet not […]

Be A Yes Person We understand the ready, fire, aim concept. But do we live the essential essence of the opposite; intentional and proactive thinking and doing? Years ago one of my favorite Disney colleagues, Dennis Frare, shared a statement that is one of the most profound truths i’ve ever heard. To know is to do. […]

Ready, Fire, Aim Before you go any further, ask yourself some honest vibrancy questions. If you are unable to answer yes to every question, you should rethink your motivation. Our leadership excellence is vibrant? Our employee engagement is vibrant? Our customer service is vibrant? Our brand reputation is vibrant? Our creativity and innovation is vibrant? […]

Stop piling it on Do an inventory of your business book collection, business email subscriptions, self-improvement Facebook pages you’ve liked, and people you follow on Twitter and LinkedIn. Quit buying business books you’ll never read. Quit listening to podcasts. Quit reading blog posts. Quite surfing LinkedIn and Twitter for the next business excellence nugget. How […]

Fear is a Liar We admire legendary corporate cultures. Companies like Apple, Harley-Davidson, Southwest Airlines, and of course, Disney, come to mind immediately. If we are honest with ourselves, would we say, deep down, we’ll never be as good. i mean, seriously, how could we possibly create a business excellence assembly line that actually manifests […]

The Law of the Business Excellence Chain Reaction A rolling stone gathers no moss. An object in motion tends to stay in motion. Pick up one end of the stick, you pick up the other end too. Ripple effects have a natural, unforced way of reaching exponentially farther from the center of the action. Imagine negative […]

Become the Business Excellence Category Lead the category or be the category? Striving to lead your industry isn’t entirely bad if you’re ok with waiting for someone else to beat you to the next breakthrough. Why does that sound ridiculous? Why is it important? Because some ridiculously important (some would say game-changing) events have happened, […]

jeff noel Deconstructed Disney to reconstruct Business Excellence, for your future enjoyment If you’ve visited a Disney Theme Park, the odds are high you’ve seen at least one sign like this: Please pardon our appearance while we refurbish this attraction for your future enjoyment. Walt Disney Attractions Why are the odds high? The odds are great because […]

The Business Chain of Excellence Gospel According To Walt Disney Gospel: gos·pel, noun: Something regarded as true and implicitly believed: to take his report for gospel. A doctrine regarded as of prime importance: political gospel. The good news, Disney’s Approach to Business Excellence is simple and serves as the world’s business gospel. The bad news […]