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Business Chain of Excellence

Disney’s Business Principles Greatest Hits Book

Writing seven Disney Business Books in one year, from the iPhone 7 release to the iPhone 8 release.

i’m writing all seven books on an iPhone, and all at Walt Disney World.

  1. Disney Leadership
  2. Disney Employee Engagement
  3. Disney Customer Service
  4. Disney Brand Loyalty
  5. Disney Creativity and Innovation
  6. Disney Greatest Business Hits (from the first 5 books above)
  7. How to Apply Disney Business Principles to Your Personal Life

This goal is epic and literally impossible.

Which is perfect.

i’m using this site to edit the Disney’s Business Principles Greatest Hits Book.

 

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Business Chain of Excellence

Disney Business Excellence book context: the biggest challenge is where to start

 

Disney Business Excellence book context: the biggest challenge is where to start.

Before we begin, may i ask you, “Are you satisfied with your customer service architecture?”

And by the way, you have anonymity, right now, with your answer – so relax, be real, and lean into discomfort just enough for your truth to be set free.

So let me ask you again…

Take a deep breath…

Exhale.

Another slow, deep breath as you hear this again…

Are you satisfied?

You.

Your customer service reputation and your results.

Are you satisfied?

Your answer?

My answer?

An educated guess says our answers match.

That’s why you’re reading this book and that’s why i needed to write this book.

 

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Summary:

Everyone wants to improve.

There are exceptions to every rule, but there aren’t many.

You and i are not the exceptions.

 

Opportunity:

Dissatisfaction can and should be used as a tactic (tool) to gain a competitive advantage.

 

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To leave this Disney Business Excellence blog and go to the Disney Personal Vibrancy blog, click here.

 

Categories
Business Chain of Excellence

How will you feel when you pick one of only three choices?

How will you feel if you try yet fail?

How will you feel if you never try?

How will you feel if you try and succeed?

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To leave this Disney Business Excellence blog and go to the Disney Personal Vibrancy blog, click here.

 

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Business Chain of Excellence

Are you willing to walk away?

Are you willing to walk away?

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To leave this Disney Business Excellence blog and go to the Disney Personal Vibrancy blog, click here.

 

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Business Chain of Excellence

What are you willing to do to give up?

What are you willing to do to give up?

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To leave this Disney Business Excellence blog and go to the Disney Personal Vibrancy blog, click here.

 

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Business Chain of Excellence

How bad do you want it?

How bad do you want it?

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To leave this Disney Business Excellence blog and go to the Disney Personal Vibrancy blog, click here.

 

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Business Chain of Excellence

The secret shortcut to Business Excellence

The secret shortcut to Business Excellence.

Okay, ready for this?

The secret shortcut?

The long way is the shortcut.

I’ve said it before and will say it again, at Disney, it’s not the magic that makes it work, it’s the work that makes it Magic.

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To leave this Disney Business Excellence blog and go to the Disney Personal Vibrancy blog, click here.

 

Categories
Business Chain of Excellence

Five World-Class Business Excellence Basics

Five World-Class Business Excellence Basics:

Leaders

Employees

Customers

Reputation

Improvement

 

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To leave this Disney Business Excellence blog and go to the Disney Personal Vibrancy blog, click here.

 

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Business Chain of Excellence

Chances are you were amazing

Chances are you were amazing.

In fact, i’d bet a dollar (my top bet, and the only amount i bet when i’m sure i’ll win) you were inspiring.

Remember what you did and how it felt afterward when you could smile and know you did what you thought you couldn’t?

There are certain truths that when we hear them, we easily nod in agreement.

How about this one…

When there’s something we are highly motivated to do or not do, we get it done.

While this book contains the world-class leadership basics, none of that timeless wisdom matters if you aren’t compelled to burn the ships.

Had a High School science teacher say, “Repetition is the mother of all learning.”

Burn the ships (BTS), or some other mantra that inspires you the way BTS inspires me – that’s what we need to tell ourselves over and over (and over).

One more thing, chances are you are still amazing.

i’ll bet a dollar on that too.

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To leave this Disney Business Excellence blog and go to the Disney Personal Vibrancy blog, click here.

 

Categories
Business Chain of Excellence

What happens to business excellence when there’s no urgency?

What happens to business excellence when there’s no urgency?

What happens to you when there’s no urgency?

Recall what you accomplished when you had something super urgent?

Write it down now: What was it, why was it urgent, what was the outcome and why?

 

 

 

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To leave this Disney Business Excellence blog and go to the Disney Personal Vibrancy blog, click here.

 

Categories
Business Chain of Excellence

Slaves to our business excellence culture comfort?

Slaves to our business excellence culture comfort?

The sustainable business excellence we could enjoy will always be a slave to what we are unwilling to give up.

Even when we choose not to decide, we still have made a choice.

What kind of successful business enterprise do you long to become?

What’s missing from making that happening?

What are you willing to change?

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To leave this Disney Business Excellence blog and go to the Disney Personal Vibrancy blog, click here.