Disney’s Business Principles Greatest Hits Book

Writing seven Disney Business Books in one year, from the iPhone 7 release to the iPhone 8 release. i’m writing all seven books on an iPhone, and all at Walt Disney World. Disney Leadership Disney Employee Engagement Disney Customer Service Disney Brand Loyalty Disney Creativity and Innovation Disney Greatest Business Hits (from the first 5 books above)… Continue reading Disney’s Business Principles Greatest Hits Book

Disney Business Excellence book context: the biggest challenge is where to start

  Disney Business Excellence book context: the biggest challenge is where to start. Before we begin, may i ask you, “Are you satisfied with your customer service architecture?” And by the way, you have anonymity, right now, with your answer – so relax, be real, and lean into discomfort just enough for your truth to… Continue reading Disney Business Excellence book context: the biggest challenge is where to start

The secret shortcut to Business Excellence

The secret shortcut to Business Excellence. Okay, ready for this? The secret shortcut? The long way is the shortcut. I’ve said it before and will say it again, at Disney, it’s not the magic that makes it work, it’s the work that makes it Magic. •  •  •  •  • To leave this Disney Business Excellence blog and go… Continue reading The secret shortcut to Business Excellence

What happens to business excellence when there’s no urgency?

What happens to business excellence when there’s no urgency? What happens to you when there’s no urgency? Recall what you accomplished when you had something super urgent? Write it down now: What was it, why was it urgent, what was the outcome and why?       •  •  •  •  • To leave this Disney Business Excellence blog… Continue reading What happens to business excellence when there’s no urgency?

Slaves to our business excellence culture comfort?

Slaves to our business excellence culture comfort? The sustainable business excellence we could enjoy will always be a slave to what we are unwilling to give up. Even when we choose not to decide, we still have made a choice. What kind of successful business enterprise do you long to become? What’s missing from making that happening? What are… Continue reading Slaves to our business excellence culture comfort?