Day 10: Downtown Disney, September 18, 2016. Photo taken from Star Wars Galactic Outpost
Intentionally behind a trash can to avoid being a Guest trip hazard.
Trash can acts to protect guests, and me, from an accident.
Tucked back in against the store wall.
The shop entrance pole also serves as a safety device.
Writing like i mean it.
September 2016. i, and every other Cast Member learns this (me in 1982) on Day One in Disney Traditions.
If the Business Chain of Excellence, Disney Style, doesn’t make perfect sense, nothing i say will matter
When you believe in something all the way, no convincing is necessary. When you don’t, no amount of convincing will be enough.
If what Disney Organizational Vibrancy does, how we do it, and why we do it doesn’t make perfect sense, no amount of my content will ever be enough to convince you.
The good news?
It’s not worth it for either of us to convince the other of anything different.
There’s irrefutable evidence in the form of historical Customer and Employee loyalty that needs no defense.
That said, may you and your business endeavors bring you the personal vibrancy and organizational vibrancy every great leader dreams of.
Ps. In the off chance, you’re feeling compelled to take a risk, the worst that will happen is you’ll have lost an hour of your life to “what might have been.”
An hour.
Two 30-minute “Big Bang Theory” reruns. Almost makes the chance seem worth it, no?
Arrived September 16, 2016. A new writing instrument.
Disney University’s outdoor break area.
Time flies. It’s been a week so far.
Disney Institute. Not to be confused with Disney University.
Disney Business Chain of Excellence Beliefs
Leaders drive the employee experience.
Employees drive the customer experience.
Customers drive the repeat visitation.
Loyalty drives your fiscal health.
Creativity is the DNA that runs through everything you do.
Leaders create the internal service quality; employees stay if they are happy; if employees stay they get good at what they do; when employees are happy and good at what they do, they present a good external service quality; good external service quality creates customer satisfaction; (satisfaction is dangerous because it means you’ve only met expectations); the key now is to provide the perception of superior value, which is the key to creating customer loyalty; loyalty leads to revenue growth and profit; grow and profit lead to shareholder value.
Mickey’s Not So Scary Halloween Parties start in September. Walkway from Hub to Tomorrowland. Make a left U-turn and head behind Cinderella Castle.
Change of pace. Open-air steps. Umbrella by knee.
Umbrella weather.
Heading home. Cast Members “greeting” departing Guests. All Day Guests must exit before the start of Mickey’s Not So Scary Halloween hard-ticket event.
Disney Leadership book storyboard early stages.
Additional detail: some post it notes have a second layer.
Arrived today, September 13, 2016.
Writing seven Disney Business Books in one year, from the iPhone 7 release to the iPhone 8 release.
This Disney Business Chain of Excellence Book is perfect for:
People who want to change the world.
People who admire Disney’s Organizational Vibrancy best practices.
Outliers.
Misfits.
Weird people.
High achievers.
Driven people.
Hopeful people.
Optimistic people.
Visionary people.
People who are tired of excuses.
People who are tired of regrets.
Confused people seeking clarity.
People who are tired of formulaic templates.
People who want someone they can implicitly trust.