rethink, reprioritize, recommit your Business Chain of Excellence beliefs

Spaceship Earth
Day 17: Epcot’s Spaceship Earth.
Spaceship Earth
Never gets old.
Spaceship Earth
The only place you could find Mickey Mouse when Epcot Center opened October 1, 1982. True story.
Spaceship Earth
Jungle Jeff strikes again. Tonight at Epcot.
Art of Disney
Heading home, passing Art of Disney.
Quote from TV screen saver
Quote from TV screen saver. So yes, getting these seven Disney Business Books done by July 1, 2021 is motivationally urgent.
Disney Institute class learning list
Disney Institute class learning list. To which Jungle Jeff says, yes, and…

rethink, reprioritize, recommit your Business Chain of Excellence beliefs

Where do we begin when we are fed up with the past and dissatisfied with our inability to break through the everyday business excellence grind?

Cliche, but what about keeping it simple?

The ultimate sophistication is simplicity.

What’s first?

Three steps.

In prioritized order:

  1. rethink
  2. reprioritize
  3. recommit

Great leaders never underestimate the power of being clear, concise, and compelling.

Life and work are too complex to try to lead without clarity around the most important issues.

Life and work are too complicated to achieve organizational vibrancy without irrefutable priorities.

Life and work are too intense to ever show up without world-class Organizational Vibrancy commitment.

Average Business Chain of Excellence is a crying shame isn’t it?

Disney Laundry logo
Day 15, September 2016. Daily writing at Walt Disney World. Textile Services is Disney-speak for Laundry.
Disney World softball field
Just arrived to begin today’s writing at Walt Disney World. The Disney Laundry is behind right field.
Disney World softball field
Biking to Walt Disney World from home every day never gets old.
Disney World softball field
Textile Services, a massive hotel linens laundry facility, is the light blue building behind the outfield.
Buena Vista Construction sign
Heading home.

There’s no room for average business chain of excellence at Disney

None.

Zero.

It’s a crying shame, isn’t it?

Because you’ll never know.

Never know what might have been.

Never know how effective your impact could have been.

Never lived up to the hopes your leaders had for you.

Never lived up to the hopes you had for yourself.

Satisfaction is dangerous.

They say only the mediocre are at their best every day.

The antidote is obvious.

Seek out timeless Organizational Vibrancy wisdom.

Embrace simple, profound, industry-neutral Cultural Vibrancy insights.

Begin today to rethink, reprioritize, and recommit your time and effort.

Detouring to wonder why

Day 14: Disney's Grand Floridian Resort and Spa lobby
Day 14: Disney’s Grand Floridian Resort and Spa lobby.

Detouring to wonder why

To wonder why?

Detour.

A different route to get somewhere; usually unplanned, unexpected, often scary and inconvenient.

What if we detoured in our journey to understand, and practice, the world-class, Organizational Vibrancy key drivers required to become and stay a remarkably successful business enterprise?

The “what if” usually has an ending sounding like this, “I’ll never know?”

Why?

Because it’s safer, more convenient, and easier to manage the unexpected and unplanned if we just get back to the job at hand, which is to maintain the current level of operational efficiency.

It’s Not The Business Excellence Magic That Makes It Work

two rocking chairs on brick porch
Day 13: Liberty Square, Hall of Presidents exit.
Ye Olde Christmas Shoppe Magic Kingdom
Looking across the way at Ye Olde Christmas Shoppe.
Hall of Presidents exit
Hall of Presidents exit. Right next to the two rocking chairs.
disney speaker Jeff Noel sitting on Magic Kingdom rocking chair
Work from anywhere, before WFH became a thing.
Walt Disney's Main Street window
Walt’s Main Street window faces Cinderella Castle.
Meg Crofton Main Street window
Meg Crofton at one time was Walt Disney World’s President.
Disney balloons
Heading home after Day 13 writing at Disney.

It’s Not The Business Excellence Magic That Makes It Work

It’s the hard Disney Organizational Vibrancy work that makes it Magic.

It comes down to being focused and disciplined.

  1. Focused on the basics.
  2. Disciplined to never take our focus off the basics.

Seems ridiculously simple right?

It is.

Remember, though; simple doesn’t mean easy.

If focus and discipline were easy, we’d all be outdistancing ourselves from our competition and achieving “the impossible”, competitive immunity.

Disney’s Single Biggest Business Excellence Secret Revealed

Disney Institute van
Day 12: Disney’s Yacht and Beach Club Resort Convention Center.

Disney’s Single Biggest Business Excellence Secret Revealed

Disney over-focuses on the same things other businesses under-focus on or ignore

Disney’s Organizational Vibrancy banks on being intentional where others are unintentional.

This is the key to Disney’s long-term success.

The Five World Class Business Excellence Basics, Disney Style

Disney's Contemporary Resort
Day 11: Disney’s Contemporary Resort Grand Canyon Concourse. September 2016.

The Five World Class Business Excellence Basics, Disney Style

  1. Leaders
  2. Employees
  3. Customers
  4. Reputation
  5. Improve

Never get bored with the basics.

Focus and discipline.

Excellence.

Exceeding expectations.

All day.

Every day.

Never be satisfied.

The road to excellence has no finish line.

If the Business Chain of Excellence, Disney Style, doesn’t make perfect sense, nothing i say will matter

Downtown Disney, September 18, 2016
Day 10: Downtown Disney, September 18, 2016. Photo taken from Star Wars Galactic Outpost
man sitting next to Disney shop
Intentionally behind a trash can to avoid being a Guest trip hazard.
someone typing on iPhone closeup
Trash can acts to protect guests, and me, from an accident.
man looking at phone sitting on ground at Disney
Tucked back in against the store wall.
man looking at phone sitting on ground at Disney
The shop entrance pole also serves as a safety device.
man looking at phone sitting on ground at Disney
Writing like i mean it.
Disney Institute twitter quote
September 2016. i, and every other Cast Member learns this (me in 1982) on Day One in Disney Traditions.

If the Business Chain of Excellence, Disney Style, doesn’t make perfect sense, nothing i say will matter

When you believe in something all the way, no convincing is necessary. When you don’t, no amount of convincing will be enough.

If what Disney Organizational Vibrancy does, how we do it, and why we do it doesn’t make perfect sense, no amount of my content will ever be enough to convince you.

The good news?

It’s not worth it for either of us to convince the other of anything different.

There’s irrefutable evidence in the form of historical Customer and Employee loyalty that needs no defense.

That said, may you and your business endeavors bring you the personal vibrancy and organizational vibrancy every great leader dreams of.

Ps. In the off chance, you’re feeling compelled to take a risk, the worst that will happen is you’ll have lost an hour of your life to “what might have been.”

An hour.

Two 30-minute “Big Bang Theory” reruns. Almost makes the chance seem worth it, no?

The Why of Disney’s Business Chain of Excellence

Man sitting outside Disney University
Day 8. Back at Disney University. DU is the easiest onsite Walt Disney World location to get to.
Jeff Noel quotes
You are CEO of You, Inc. Impress us.

The Why of Disney’s Business Chain of Excellence

Why does Disney focus on the positive ripple effect driven by great leadership?

Here’s how easy the answer is; if you could only pick one of these two, which would you pick?

  1. A team of good and very good leaders.
  2. A team of excellent leaders.

Sometimes, the answer is that obvious.

Why does Disney focus on employee engagement?

Here’s how easy the answer is; if you could only pick one of these two, which would you pick?

  1. An employee culture architected by design.
  2. An employee culture that happens by default.

Sometimes, the answer is that obvious.

Why does Disney focus on delivering world-class customer service?

Here’s how easy the answer is; if you could only pick one of these two, which would you pick?

  1. Consistently exceeding customer expectations at every touchpoint.
  2. Focusing on meeting customer expectations and occasionally exceeding expectations.

Sometimes, the answer is that obvious.

Why does Disney focus on creating powerful and lasting emotional connections?

Here’s how easy the answer is; if you could only pick one of these two, which would you pick?

  1. A legendary customer service culture reputation every employee believes is worth defending.
  2. A customer service culture that can never seem to go from good to world-class.

Sometimes, the answer is that obvious.

Why does Disney focus on continuously improving it’s products and expanding it’s offerings?

Here’s how easy the answer is; if you could only pick one of these three, which would you pick?

  1. Stay with the industry pack.
  2. Lead the category.
  3. Become the category.

Sometimes, the answer is that obvious.

Disney Business Chain of Excellence Beliefs

Man sitting next to Disney University trash can
Day 7 at Disney University.
iPhone 7 package
Arrived September 16, 2016. A new writing instrument.
Man sitting at Disney University's outdoor break area
Disney University’s outdoor break area.
Man sitting at Disney University's outdoor break area
Time flies. It’s been a week so far.
Disney Institute Performance Center
Disney Institute. Not to be confused with Disney University.

Disney Business Chain of Excellence Beliefs

Leaders drive the employee experience.

Employees drive the customer experience.

Customers drive the repeat visitation.

Loyalty drives your fiscal health.

Creativity is the DNA that runs through everything you do.

Leaders create the internal service quality; employees stay if they are happy; if employees stay they get good at what they do; when employees are happy and good at what they do, they present a good external service quality; good external service quality creates customer satisfaction; (satisfaction is dangerous because it means you’ve only met expectations); the key now is to provide the perception of superior value, which is the key to creating customer loyalty; loyalty leads to revenue growth and profit; grow and profit lead to shareholder value.

What this Disney Business Chain of Excellence Book will do

Disney Custodial Cast Member drawing Mickey with water
Day 6: Notice the rubber band on the trash broom.
Disney Custodial Cast Member drawing Mickey with water
Custodial Cast Members came up with this unique idea to Wow our Guests.
Main Street Confectionary Cast Member asks Guests for their autograph
Main Street Confectionary Cast Member asks Guests for their autograph. This is done when the shop is slow.
Jeff Noel speaker headline
Learned Disney’s secrets, did and mastered Disney’s secrets, teach Disney’s secrets.
exhausted Guest resting on ground in Magic Kingdom
Exhausted Guest resting on ground in Magic Kingdom.
Magic Kingdom's Tomorrowland
Magic Kingdom’s Tomorrowland.
Man on iPhone while traveling on the Tomorrowland Transit Authority's PeopleMover
Writing while traveling on the Tomorrowland Transit Authority’s PeopleMover.
Man using iPhone while traveling on the Tomorrowland Transit Authority's PeopleMover
Team USA shirt and Disney “I’m Celebrating” button. PS. Still writing and traveling on the PeopleMover.
quote and tagline for Disney speaker Jeff Noel
Quote and tagline. Who writes seven Disney Business Books? And does it on an iPhone. And, from Walt Disney World. Who?

What this Disney Business Chain of Excellence Book will do:

It will offer a simple fix: however, it will not provide an easy fix.

It will intrigue, rather than entertain, you.

It will reveal Disney’s Organizational Vibrancy cultural architecture.

It will answer, “where do we start” by providing Disney’s Organizational Vibrancy cultural blueprints.