Writing seven Disney Business Books in one year, from the iPhone 7 release to the iPhone 8 release.
Once Upon a Time in Disney Business Chain of Excellence (prologue)
In a world full of cookie cutters, Walt Disney was a craftsman.
In a world full of complexity, Disney works hard to simplify its key, repeatable messages.
We live in a world where every answer is a click away, and yet common sense isn’t so common.
Here’s common sense at it’s finest:
Leaders impact the employee experience; employees impact the customer experience; customers affect the financial experience; creativity is the DNA for continuous improvement at every stage.
Disney’s Business Chain of Excellence: Leaders -> Employees -> Customers -> Business Loyalty -> Creativity & Innovation.