How Does Disney Excel?

How Does Disney Excel?

The harsh reality is that satisfaction is dangerous.

At Disney, we are never satisfied.

Every day, all day, we are focused on exceeding expectations at every customer and employee touch point.

Sound like your organization?

Never satisfied.

Never.

Satisfied.

A world-class organizational culture must set a standard so high, it literally guarantees competitive immunity.

Think about it and imagine your organization being intentional and relentless about clearly outdistancing your competition.

Now imagine aiming for decent organizational harmony.

Decent harmony is not the goal.

Organizational vibrancy, harnessed from the interconnectedness of the business chain of excellence, is the goal.

Exceeding expectations is the goal.

World-class is the goal.

•  •  •  •  •

To leave this Disney Business Excellence blog and go to the Disney Personal Vibrancy blog, click here.